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* 1. What percentage of your customer contact time is:

  <10% 11% - 25% 26% - 40% 41% - 60% 61% - 75% 76% - 99% 100%
Face to face with customers?
With customers by phone?
Online?

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* 2. How does this amount of contact compare to the past few years?

  More Less No Change
Phone
Face to face
Online

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* 3. I describe my sale for the most part as:

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