Customer Service Survey

 
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1. Were you able to find all the information you were looking for on the website?
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2. What was the information you were looking for if it was not on the website? Briefly explain in the comment field.
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3. If you visit our website, how often do you utilize the container availability application?
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4. If you visit the container availability application how often do you make a payment either by credit card or guarantee?
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5. Do you find that the information on the Container Availability Website helpful and accurate?
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6. Did you need to contact a Customer Service Associate as a result of the lack of information on the website? If yes, please briefly explain.
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7. Was the Customer Service Associate helpful and courteous? You may provide a brief explanation in the comment field.
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8. Is there anything you would change about the content on the website or our Customer Service abilities?
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9. Other than Customer Service, did you talk to a representative of one of the following departments?
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10. Was this representative helpful and courteous? You may provide a brief explanation in the comment field.