CFPB Proposed Policy Statement: Disclosure of Narrative Complaint Data |
Overview of Proposed Statement
• The CFPB currently discloses certain complaint data it receives regarding consumer financial products and services via its public database.
• The CFPB proposes to expand that disclosure to include unstructured consumer complaint narrative data. Only those narratives for which opt-in consumer consent had been obtained and a robust personal information scrubbing standard and methodology applied would be subject to disclosure. The proposed policy would supplement the CFPB’s existing Policy Statements establishing and expanding the Consumer Complaint Database.
• Click here for the proposed policy statement as published in the Federal Register.
• CFPB is accepting comments on all aspects of the proposals until September 22; please send comments to Luke Martone by August 22.
• The CFPB proposes to expand that disclosure to include unstructured consumer complaint narrative data. Only those narratives for which opt-in consumer consent had been obtained and a robust personal information scrubbing standard and methodology applied would be subject to disclosure. The proposed policy would supplement the CFPB’s existing Policy Statements establishing and expanding the Consumer Complaint Database.
• Click here for the proposed policy statement as published in the Federal Register.
• CFPB is accepting comments on all aspects of the proposals until September 22; please send comments to Luke Martone by August 22.