C4: Seeking Zero Defects: Applying Waste Reduction and Process Design to Health Care

Sunday 27 April 2014 /9:30 - 11:30

Welcome! Please complete the following survey.

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1. Please rate your overall satisfaction with this session.

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2. After attending this session, please rate your ability to: Describe the rationale and potential for applying the principles and tools of lean in health care.

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3. After attending this session, please rate your ability to: Identify the applicability of these methods to improving quality and patient safety by eliminating waste and non-value added variation from both clinical and business processes.

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4. Please rate the effectiveness of the teaching strategies utilized during this session.

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5. Please rate Diane Miller on content knowledge during this session.

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6. Please rate Diane Miller on teaching effectiveness during this session.

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7. Please rate whether the subject matter was presented objectively and with fair balance/non-commercialism.

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If you chose biased/unfair balance/commercialism, please explain.