Accessibility for Individuals with Disabilities

Accessibility Quiz

Please complete this quiz as part of your online training for Frontier College's Accessibility for Individuals with Disabilities training component.

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* 1. Your name

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* 2. Your email address

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* 3. Name of staff person who referred you to this training

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* 4. In which city to you intend to volunteer?

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* 5. I am

a volunteer

a staff member

a Board member

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* 6. Physical barriers include

A small, cluttered spaces

B direction signs and printed materials

C stairwells

A & B

A & C

B & C

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* 7. Information and communication barriers include

A small, cluttered spaces

B direction signs and printed materials

C websites

A & B

A & C

B & C

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* 8. The term "customer" can be defined as

a person who does business at an establishment of any kind

a guest

a buyer of goods and/or services

all of the above

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* 9. If an individual brings an animal it is alright to ask for required paperwork.

yes

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* 10. When an individual is accompanied by a support person, conversation should be directed at the support person.

true

false

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* 11. Following are acceptable methods for notifying individuals of an interuption of service

post a notice at the entrance to the site of the service disruption

phone individuals who have a scheduled appointment to notify them of the disruption

post a notice on the website of the organization

all of the above

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* 12. If an individual takes time to communicate, it is alright to ask them to wait while you attend to others.

true

false

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* 13. It is good practice to adapt service to accommodate a particular individual.

true

false

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* 14. A tip for assisting an individual with vision loss is

point at things

identify oneself so the person knows who is speaking

keep hands and objects away from mouth and face while one is speaking

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* 15. A general rule for handling service animals is

do not seperate the individual from their service animal

give the animal a treat

greet both the individual and the animal

ensure that the animal remains outside the premises

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* 16. When speaking with an individual with a disability over the phone

complete the individual's sentences to speed up communication

discuss confidential information with the support person who is also on the line

speak in a normal voice and address the individual directly

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* 17. A tip for assisting an individual with hearing loss is

offer to read or summarize written information

keep hands and objects away from mouth and face while speaking

inform the individual that you are moving away from them