Thank you for participating in The Service Council's research series on Customer Experience Management. This is the first of three (3) surveys on the overall theme of CEM and will deal with the broader structure of CEM initiatives within organizations. The next surveys coming over the following month will deal with Multi-Channel Engagement and Voice of the Customer respectively.

This survey should take 10-12 minutes to complete. To thank you for your participation, we will provide you access to all published CEM research over the course of the next few months. The survey is intended for those practitioners who work on CEM initiatives. If you are a technology provider and would like to participate, please contact me at sd@servicecouncil.com.

Question Title

* 1. Of the following groups, who are your customers? (Please select all that apply - Answer Required)

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