Thank you for your interest in TSC's CEM research. This is the 2nd in our CEM research series and ties into multi-channel engagement. With the increasing use of social, mobile, and web-based channels for engagement and support to complement voice-based channels, this survey looks to dig into trends and unearth best practices.
This survey will take 10-15 minutes to complete. All survey respondents are provided access to published research when it becomes available in Sept-Dec 2013. Please check www.theservicecouncil.com for content updates.
