Thanks for your interest in The Service Council’s research. This is our SECOND quarterly trends survey and we will share the results in early 2014. As indicated during our first survey, the same trends survey will be available on a quarterly basis and our hope is to be able to compare research and results over the quarters. This survey has a few add on questions looking into the calendar year 2014.
This survey will feature 14 - 22 total questions (excl demographics) and should take no more than 5-7 minutes to complete. By Q4 – we are referring the fourth quarter of the calendar year (Oct-Dec). If you are running on a different calendar please respond as if you were for the 3-month period ending Dec 31, 2013. Also, please feel free to provide estimates if you don't have actual results.
This survey is intended for organizations involved in the delivery of service and support. If you are a solution/technology provider and would like to learn more about participation, please contact me at sd@servicecouncil.com.
