Talk Mobile - The State of Carriers

 
1. Which which carriers do you have service?
2. Do you have landline service at your home?
3. What is most important to you in a cellular provider?
4. What is least important to you in a cellular provider?
5. What is your favorite aspect of your current cellular provider?
6. Where would you like to see your current cellular provider most improve?
7. With how many cellular carriers do you have service?
8. How many lines are on your cellular contract?
9. Is your cellular service post-paid (contracted) or pre-paid (month-to-month)?
10. How would you rate the data limit of your cellular service?
11. How would you rate the overall data speeds of your cellular service?
12. Using a data speed testing service such as Speedtest.net, how fast are your cellular download speeds (be sure you're not connected to a Wi-Fi network)?
13. Using a data speed testing service such as Speedtest.net, how fast are your cellular upload speeds (be sure you're not connected to a Wi-Fi network)?
14. On your carrier in your area, what is the best network connection you regularly have?
15. How would you rate the overall call quality of your cellular service?
16. Are you satisfied with the overall cost-value of your cellular service?
17. Do you trust your cellular provider with the security and privacy of your calls and data?
18. Is net neutrality important to you?
19. Should carriers support net neutrality?
20. When did you last switch cellular carriers?
21. When are you considering a change in cellular carriers?
22. How long have you been with your current carrier?
23. Have you ever paid an early termination fee to end a cellular contract?
24. Have you ever switched carriers to get a specific device?
25. How often do you change devices on your primary line of service?
26. Do you prefer a less expensive up-front subsidized device plan, or paying for the entire device up front with discounted service?
27. If you could, would you purchase your devices separately from the service?
28. How much of a typical day is your phone connected to Wi-Fi instead of cellular data?
29. How often do you use domestic roaming?
30. How often do you use international roaming?
31. Are you happy with the carrier-installed apps on your smartphone?
32. Do you use any non-communication carrier services (app stores, backup, sync, etc)?