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Valley Metro Strategic Plan: We want to hear from you!
1.
What kind of rider would you consider yourself?
I am currently a rider of public transit (i.e., I have used public transit at least occasionally in the last 12 months)
I’ve been a rider but no longer rely on public transit (i.e., I have not used public transit in the last 12 months)
Have never used the public transport system
2.
In your most recent commute, was there a car available that you could have taken?
Yes
No
I have never used Valley Metro Services
3.
When do you primarily use transit?
Weekdays
Weekends
I am not a current rider
4.
What time of day do you typically ride transit?
Early morning (5:00-8:30am)
Late morning (8:30am-noon)
Early Afternoon (noon -3:00pm)
Later afternoon (3:00pm-6:00pm)
Evening (6:00-9:00pm)
Late night (9:00-midnight)
I am not a current rider
5.
What is your age?
Under 18
18-24
25-34
35-44
45-54
55-64
65+
6.
What is your gender?
Male
Female
Non-Binary
Prefer not to identify
7.
What is your employment or student status?
check all that apply
Employed (full time)
Employed (Part time)
Employed (multiple jobs)
Student (Part Time)
Student (full time)
Other (please specify)
None of the above
8.
What is your household income?
Under 30,000
30,000-44,999
45,000-59,999
60,000-74,999
75,000+
9.
What modes of transit do you typically use?
Select all that apply
Local Bus (Including Express/Rapid)
Light Rail
Streetcar
Vanpool
ADA Paratransit
Other _______
I do not currently use transit
10.
How long is your typical commute?
0-30mins
30mins-1hr
1hr-1.5hr
1.5hr-2hr
2hr+
I am not a current rider
11.
How often do you use public transit?
1-2 per week
3-4 per week
5-7 times per week
12.
What destinations do you use transit to get to?
Select all that apply
Commute to work or job interviews
Commute to School
Get to social events
Run errands
Other ___________
I do not use transit services
13.
How would you rate the cleanliness of transit stations and vehicles?
Not at all clean
1 star
2 stars
Neutral
3 stars
4 stars
Very clean
5 stars
N/A
Additional Comments
14.
How safe do you feel while using transit?
Unsafe
1 star
2 stars
Neither safe nor unsafe
3 stars
4 stars
Very safe
5 stars
N/A
Additional Comments
15.
How easy is it for you to plan trips on transit?
Extremely difficult
1 star
2 stars
Average difficulty
3 stars
4 stars
Extremely easy
5 stars
N/A
Additional Comments
16.
How would you rate the affordability of transit?
Expensive
1 star
2 stars
Neither cheap nor expensive
3 stars
4 stars
Very Affordable
5 stars
N/A
Additional Comments
17.
How satisfied are you with the availability of transit?
Not satisfied
1 star
2 stars
Neutral
3 stars
4 stars
Very satisfied
5 stars
N/A
Additional Comments
18.
How satisfied are you with the reliability of transit?
Not satisfied
1 star
2 stars
Neutral
3 stars
4 stars
Very satisfied
5 stars
N/A
Additional Comments
19.
How satisfied are you with the Valley Metro app?
Not satisfied
1 star
2 stars
Neutral
3 stars
4 stars
Very Satisfied
5 stars
N/A
Additional Comments
20.
If you have contacted Valley Metro’s customer service, how satisfied were you with their support?
Not satisfied
1 star
2 stars
Neutral
3 stars
4 stars
Very satisfied
5 stars
N/A
Additional Comments
21.
How satisfied are you with the ability to transfer between buses and/or trains?
Not satisfied
1 star
2 stars
Neutral
3 stars
4 stars
Very satisfied
5 stars
N/A
Additional Comments
22.
Which of the following areas would you want to see improved regarding your transit experience?
Reliability
Cost-Effective
Efficiency
Convenience
Safety and Security
Accessibility
Other (________)
Other (please specify)
23.
How likely are you to recommend Valley Metro services to a friend or colleague?
Not at all likely
1 star
2 stars
Neutral
3 stars
4 stars
Very likely
5 stars
N/A
Additional Comments
24.
If you are a current rider: What areas you would like to see improve related to public transit?
Optional
25.
If you are a former rider: Why did you stop using transit? What improvements would encourage you to use transit again?
Optional
26.
If you have never been a rider: What would encourage you to start using transit?
Optional
